Proudly Serving El Paso for over 67 Years!
  • 7714 Gateway East
  • El Paso, Texas 79915
  • Call Us: 915.594.3030
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  • Thursday: See you at 9:00 am! Shop 24/7 On-Line!

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Refund Policy

DAW’S Home Furnishings takes great pride in the quality and craftsmanship of our furniture, appliances, mattresses, TVs, and home decor. We know that buying furniture for your home is not just a financial decision – it is also an emotional investment for you and your family. This is why DAW’S takes pride not only in our merchandise but also in our commitment to customer service.

Returns and Exchanges
DAW’S wants you to be completely happy with your purchase. If there’s a problem with an item, or if things just don’t look the way you thought they would, we will work with you to find the perfect piece.

7-Day Full Refund Policy
We will refund your money in full (except for delivery fees) up to 7 days after delivery. Items must be free from wear and tear, stains, scratches, or damages. If item or items are damaged, items will not be refunded, to be determined by our delivery team with consultation with our management team/owners. This refund policy does not apply to items sold “Special Order” “Floor Model,” “Scratch and Dent,” and/or “Sold As-Is.” If we delivered the items, another delivery fee will be assessed to go pick up the items.

How would I be refunded in the event of a refund?
Refunds will be given in the form of the original payment. Examples: if one pays with a Visa, Mastercard, or Discover Credit Card, refunds are given back to the same credit card, if one pays with cash or a check, they will be issued a check. If one purchases with a financing plan, it will be refunded to the financing plan. There are no exceptions to this. All refunds must be handled in person. No phone/e-mail cancellations will be accepted.

After the 7-Day Full Refund Policy
We will be happy to accept items for return as long as the product conditions above under “7-Day Full Refund Policy” are met. However, there will be a re-stocking fee applied to your refund. If we delivered the items, another delivery fee will be assessed to pick up the items. You may bring the items back to the store to avoid the extra charge. Items must be in the condition they were purchased.

Re-selection/Exchanges
We will be happy to help if you decide to exchange your product for another item. The original products must be free of stains, tears, and damages. This does not apply to items that are marked “floor sample,” and/or “sold as-is.” If the items were delivered, there will be one additional delivery fee to pick up the original items and deliver the new items.

Damaged Merchandise
For delivered items, we carefully inspect your order prior to shipment to your home.
Upon receipt, please inspect your purchase and notify us of any damage on the day of delivery at (915) 594-3030.
For items which are picked up from our store, please bring the item back to us in the original carton which it was packed in for an exchange.

Note: There are no returns on items damaged through normal wear and tear.
For detailed procedures for any returns please contact DAW’S at (915) 594-3030.

Manufacturers’ Warranty
Items purchased with a manufacturers’ warranty are to be repaired and/or exchanged by the direction of the manufacturer. Some items may not include a manufacturers’ warranty, especially if they are “sold as-is.” Please contact the store if you have any questions about your manufacturers’ warranty.

Non-Returnables
Please note that we cannot accept returns on special-order items, items damaged through normal wear and tear, or any items “sold as-is,” “floor sample,” and/or “Scratch and Dent.” Also considered “non-returnable” are the following: soiled mattresses or upholstered pieces, and damaged wood pieces (if not noted at time of purchase.)

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